Delivery Options

Standard UK Tracked 48

(3-5 days)

Standard tracked 48 delivery available for all UK orders FREE

 

Express UK Tracked 24

(1-2 days)

Express tracked 24 delivery available for all UK orders £4.99

 

Delivery FAQ

How long does delivery take?

Orders are dispatched on the same day when you order before 12pm Monday-Friday (excluding Bank Holidays).

  • Standard UK Tracked 48 usually takes 3 to 5 working days
  • Express UK Tracked 24 usually takes 1 to 2 working days
How can I track my order?

Once your order has been sent, you’ll receive your Whistl / Hermes tracking number by email.
You can follow your parcels progress online through the Hermes website, using the link below.

track order

If you haven’t received your tracking number, email us at customerservices@gentlecloud.com.

Which countries do you deliver to?

Right now, we’re only delivering within the UK
We are making plans to ship further afield. To keep up to date with our progress follow our Facebook page.

www.facebook.com/gentlecloudcom

What if my order hasn't arrived?

If it’s been 14 days since your dispatch confirmation, please contact us at customerservices@gentlecloud.com and we'll look into it for you.

Do you delivery to PO Boxes?

Because our orders are tracked and need to be signed for, we can’t deliver to PO Boxes.